Contact Us
We are here to help. Whether you have a question about an order, need assistance with a return, or just want to know more about our products, our team is ready to support you.
Customer Service Hours
US Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (ET), excluding US federal holidays.
UK Business Contact: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays.
We aim to respond to all enquiries within 1 business day.
Contact Information
By Email
For general enquiries and order support:
info@soundoratech.shop
For copyright or intellectual property concerns:
info@soundoratech.shop
(Please include "Copyright" in the subject line.)
By Phone
- US Customer Support: +1 (978) 761-8242 — Order enquiries, returns, shipping issues — Mon–Fri, 9am–5pm ET
- UK Business Contact: +44 7719 711295 — Business enquiries — Mon–Fri, 9am–5pm UK time
By Post
Sophie Lauren Clews trading as SoundoraTech
28 Swift Avenue
Ashford
TN25 7GD
United Kingdom
US Returns Address
SoundoraTech Returns
27 Canterbury Hill Rd
Acton, MA 01720
United States
This address is used for authorised customer returns only. Orders are fulfilled in the United States by a third-party logistics provider acting on behalf of SoundoraTech. Please contact us before sending a return.
Response Commitment
We understand that your time is valuable. All enquiries are reviewed during our working hours and we aim to respond within 1 business day. Enquiries received outside of working hours or on public holidays will be handled on the next business day.